HAVE A QUESTION?
Q: How can I place an order?
You can easily place an order by navigating to the product page, selecting your preferred options, and clicking the “Add to Cart” button. Follow the checkout process to complete your purchase.
Q: What payment methods do you accept?
We accept various payment methods, including credit/debit cards and secure online payment gateways. You can find the available options during the checkout process.
Q: Can I modify or cancel my order after placing it?
Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.
Q: How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website’s tracking page or the courier’s website for real-time updates.
Q: What is your return policy?
Our return policy allows for returns within a specified period after receiving your order. Please visit our Returns and Exchanges page for detailed information on the process.
Q: Are the products on your site real human hair?
Yes, all our hair products are made from real human hair, ensuring a natural look and feel. We prioritize quality to provide you with the best experience.
Q: Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. Please check our Shipping Information page for details.
Q: How do I care for my purchased hair products?
Each product comes with care instructions. Generally, avoid excessive heat, use sulfate-free products, and follow our care guide for optimal maintenance.
Q: What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer support team immediately with your order number and details, and we will assist you in resolving the issue.
Q: Are your prices inclusive of taxes and duties?
Our prices do not include taxes or duties. Depending on your location, additional fees may apply, and you are responsible for any customs duties or taxes imposed by your country.